Privacy & Cookies

Ede & Ravenscroft is committed to protecting your privacy.  We use the information we collect about you to process orders and to provide a personalised service to you when you visit our web site. 

At Ede & Ravenscroft, we appreciate that you do not want the personal information you provide to us distributed indiscriminately and here, we explain how we collect information, what we do with it and what controls you have.

1. What information does Ede and Ravenscroft collect and how is it used?

  • When you order we need to know your name, e-mail address, delivery address, debit/credit card number and expiry date. This allows us to process and fulfil your order and to notify you of your order status.
  • We ask for your telephone number to enable us to contact you if there is a problem with your order. In the case of international orders this number may be passed on to our couriers.
  • When you submit an order on the Web Site, we may ask you questions about what kind of products and services you would like to be able to buy.  If you answer those questions, we may keep a record of your answers in order to help us to improve our products and services generally. 
  • If you indicate on the Web Site that you would like us to, we may also use this information to notify you (by email or post) about important functionality changes to the web site, about new Ede and Ravenscroft products, services and special offers we think you would appreciate. If you change your mind and would rather not receive this information please send an email to privacypolicy@edeandravenscroft.co.uk.
  • Also, if you indicate on the Web Site that you would like us to, we may also use this information to notify you (by email or post) about products, services and special offers offered by our business partners that we think you would appreciate. If you change your mind and would rather not receive this information please send an email to privacypolicy@edeandravenscroft.co.uk.
  • Except as indicated in this privacy policy, all other personal information that you give us through the Web Site is used only for the purposes of complying with contracts that you enter into via the Web Site and is then deleted.
  • Anyone taking part in a group photograph at a ceremony does so voluntarily and on the basis that they consent to the fact that the photograph:

(a)        may be displayed and made generally available for sale on the Ede & Ravenscroft web site (and any successor to that web site);

(b)        may be displayed and made generally available for sale in other Ede & Ravenscroft publications; and

(c)        may be used for promotional purposes.

Due to the number of people involved in the photograph participants will appreciate this consent cannot be withdrawn after the photograph has been taken.

  • At some ceremonies we take non posed photographs of you receiving your degree award. These photographs will be available for view and order at http://www.edeandravenscroft.co.uk/aow/awards.html.  You will need a password to access the site and this will be provided to you by email as soon as the images are loaded onto the web, usually within 5 days of the ceremony. The password will be specific to your ceremony. If you wish us to remove your photograph please contact us at awards@graduation-services.com and we will remove the photograph immediately. The photos will be displayed on the website for 6 months after the ceremony 

2. How does Ede and Ravenscroft protect customer information?

To prevent unauthorised access as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us. Our security procedures mean that we may request proof of identity before we are able to disclose personal data to you following a request from you to do so. We use a secure server by which you may place your order or access your account information.

3. What is the policy of Ede and Ravenscroft in relation to disclosing information to outside parties?

To the extent you have indicated on the Web Site that you would like us to, we may pass your personal information to carefully selected and trustworthy third parties so that they notify you (by email or post) about products, services and special offers offered by them that we think you would appreciate.  If you change your mind and would rather not receive this information please send an email to  privacypolicy@edeandravenscroft.co.uk.

Cookies

Ede and Ravenscroft uses cookies which are tiny text files stored on your computer when you visit certain web pages. The types of cookies we use are the kind that keeps track of what you have added into your shopping basket and cookies used for analytical purposes. This helps us understand our website better and give you an improved online experience for the future.

There are cookies used on our website that are essential in order for us to provide our services. Below is a list of cookies featured on our website with their names and their meaning.

Application Cookies
These cookies allow us to make sure you get the best possible experience on our website. They’re essential for you to be able to search and buy online with us.

Cookie NameDescription
shop.edeandravenscroft.com Using Google and Shopify Analytics to allow us to track what pages users visit, what journey they take and identify how people use our site so that we can make improvements
edeandravenscroft.com A Google Analytics cookie which tracks visitors to theShop from the main Ede & Ravenscroft website
Addthis.com AddThis allows customers to share our site content via social media tools such as Twitter and Facebook.
To opt out of receiving these cookies please visit www.addthis.com/privacy. The individual social networks may set their own cookies too.
Secure.apps.shappify.com Allows us to tailor great offers that are reliant on purchasing a combination of products i.e. 3 Shirts for the price of 2.
Twitter.com Allows you to share our content on Twitter
Shopify.directedge.com Allows us to make recommendations dependant on what products you have previously viewed.
shopify/checkout.shopify.com Allows us to provide a more seamless checkout by remembering your preferences
beacon-5.newrelic.com Monitors the volume of traffic on our website which is used to improve useability and performance.

Marketing Cookies
Marketing cookies can be used by us and our partners. They allow us to interact with you once you’ve left our website – by showing you adverts for example.

Cookie NameDescription
d.adroll.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor. To opt out of receiving these cookies please visit info.evidon.com/pub_info/573
Scorecardresearch.com From time to tome we will run survey's, these allow is to collect this informationMarket Research. To opt out of receiving these cookies please visit www.scorecardresearch.com/about.aspx
Adnxs.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor. To opt out of receiving these cookies please visit appnexus.com/platform-policy
Doubleclick.net Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Atdmt.com Used to track a visit to a page on the site and improve the relevance of other advertising served to the visitor. To opt out of receiving these cookies please visit www.atdmt.com/CookieActions.aspx
Turn.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Tidaltv.com Used to define demographic information about consumers, and increases the range of sites where our advertising may appear.
c.bing.com The cookies used for search engines allow us to monitor and enhance the performance of paid-for marketing activity. The data collected is anonymous and only used internally.
Media6degrees.com Used to define demographic information about consumers, and increases the range of sites where our advertising may appear.
bluekai.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor. To opt out of receiving these cookies please visit www.bluekai.com/registry/
Mathtag.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor. To opt out of receiving these cookies please visit mathtag.com
vimeo.com/player.vimeo.com We embed videos from Vimeo. They may install cookies once you click on the Vimeo video player
yahoo.com/ads.yahoo.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Mookie1.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Abmr.net Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Map.tinyurl.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Bidswitch.net Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Burstnet.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
Rubiconproject.com/tap.rubiconproject.com Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor. To opt out of receiving these cookies please visit www.rubiconproject.com/privacy/consumer-online-profile-and-opt-out/
Openx.net Used to track a visit to a page on the site and improve the relevance of other advertising served to that visitor.
go.affec.tv Increases the range of sites where our advertising may appear.
Partners and third party cookies

Portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How to remove cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Please note that deleting cookies will limit your web experience on our website.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Ede & Ravenscroft, the Web Site or its visitors.

This site contains links to other sites.  We are not responsible for the privacy policies or the content of such sites.

4. What is the policy of Ede and Ravenscroft on allowing me to update, correct or delete my personally identifiable information?

At any time you may notify us of any edits, updates, corrections or deletions you would like to make to your personal identifiable information by sending an email to privacypolicy@edeandravenscroft.co.uk

5. Where is the information stored?

Information which you submit via this website is sent to a computer located in the United Kingdom.  This is necessary in order to process the information and to send you the information you have requested.  Information submitted by you may be transferred by us to our other offices and (in accordance with this privacy policy) to other reputable third party organisations, which may be situated outside the European Economic Area.

6. Your Consent

By using our website you consent to the collection and use of this information by Ede and Ravenscroft. If we decide to change our privacy policy, we will post these changes on this page so that you will be aware of what information we collect, how we use it and under what circumstances we disclose it in accordance with the Data Protection Act 1998. If you do not consent to any changes to our privacy policy and as a result you would like us not to use or hold your information in accordance with the revised terms, you may instruct us to delete your information by sending an e-mail to privacypolicy@edeandravenscroft.co.uk.