Delivery & Returns

Delivery

 

Ede & Ravenscroft ship internationally via UPS.


We aim to dispatch orders within five working days of ordering. UK deliveries are usually received within one to three working days of dispatch, and for international deliveries up to fifteen working days. However, due to delays during busy periods, longer delivery times may occur, especially over the Christmas and new year periods and during the sale. 

All orders are delivered using the external courier service UPS and require a signature upon delivery. If no one is available to sign for the package UPS will either deliver to a local access point for your collection, or attempt re-delivery. After three attempts of delivery, or if the package is not collected from the access point within the specified time, the item will be sent back to Ede & Ravenscroft.

Please monitor the shipping progress using the tracking number and link sent to you via email after dispatch. To avoid disappointment and delay, we suggest using a delivery address where someone will be present to sign for the package.

The shipping fees are calculated during the checkout process as per the table below:

Postage Price Guideline:

Destination Postage Price
UK, Ireland & Channel Islands £5
Europe £15
US & Canada £25
Rest of World £35

Please remember

  • To include a contact telephone number for the delivery address.
  • To ensure the correct delivery address has been entered.
  • We are unable to deliver to PO Box addresses.

Overseas Customers

For orders delivered outside the EU, products are DDU (delivery duty unpaid). Any local charges incurred must be met by the recipient of the products.




Returns and Cancellations

We hope that you are pleased with your order. However if you are not 100% satisfied please follow the instructions and advice below.

Refunds and Exchanges

If you require a refund, please send back your order in the condition you received it (including the tags), making sure you include a note stating your order number.Once an order is placed and payment is accepted the customer will receive an acknowledgment email with the order number. Please keep this email as a reference to your order.

Please retain proof of postage as the goods remain your responsibility until received by Ede & Ravenscroft.

Please return to:

Menswear Web Returns,
Ede & Ravenscroft,
Unit 9A Henry Crabb Road,
Littleport,
Cambridgeshire,
CB6 1SE

Once received at the above address, please allow 10 - 15 working days for the refund. Once completed you will receive an email to confirm this.

Returns will be accepted up to 30 days after purchase, during the Christmas period this time may be extended. Returns after this time period may not be accepted and will be subject to Ede and Ravenscroft’s discretion.

Please note that we cannot accept goods that we reasonably believe to have been used. In such cases, goods will be returned to the purchaser.

Alternatively you can return or exchange your order by visiting your nearest store. To find your closest store please click here. You must take a copy of your order paperwork in order to return or exchange in store.

Sale Items

Refunds on sale items can be made within 14 days of receiving the order. Items after this time period will not be accepted.

Exchanges

Please be aware that we can only exchange items for an alternative size and colour. Products not included in the original order will be treated as a new order and should be purchased separately.

Overseas Customers

If you are returning items from a country outside of the UK (inc. Channel Islands) please state on the waybill and mark the outside of the package "British Return Goods for Exchange" to ensure that any items, as a result of your return, do not attract further duty charges.

Cancellations

At anytime you wish to cancel you order, please contact us as soon as possible and quote your reference number on your acknowledgement email. You can email us at info@edeandravenscroft.com or call us on +(44) 020 7405 3906.

If you cancel the order after it has been dispatched, it will be your responsibility to return the item back to the address stipulated on the dispatch note. Once we have received the order back, a refund for the order will be made and you will be notified via email.

If your order has not been dispatched, a cancellation will be processed and a full refund including postage will be made. You will receive a confirmation of the refund via email.

Faulty or Damaged Goods
In the event you receive an order not in 100% condition, please return immediately and a replacement or refund will be made as soon as possible.


Contact Us

You can email us at info@edeandravenscroft.com or call us on +(44) 020 7405 3906.