Terms & Conditions of Supply
INDEX
1. Introduction
2. Supplier of Products and Services
6. Delivery (purchased Products only)
9. Returns (purchased Products only)
11. Faulty products
12. Our liability
14. Provisions relating to Graduation Services and Call Night
a) Booking tickets for Ceremonies
b) Hire Products, collection and returns
c) Photography
d) Year Books
e) Delivery outside the United Kingdom
f) EEA Consumer Withdrawal Provisions
c) Title, risk, Importer of Record
f) Additional provisions for specific destinations
Last Updated: 30th October 2026
1. INTRODUCTION
1.1 Welcome to the Ede & Ravenscroft Limited website (Site) and/or any other application (App) that is owned by Ede & Ravenscroft Limited.
1.2 Your purchase or hire of any of the products, and your purchase of any services, offered on this Site (respectively Products and Services) is subject to these Terms and Conditions of Supply (Supply Terms). By placing an order for any Product or Services you confirm you understand the Supply Terms and agree to be bound by them.
1.3 Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site or App is governed by our Privacy and Cookies Policy.
1.4 We reserve the right to change these Supply Terms from time to time by changing them on the Site and/or App, although no such change will affect any order you have already placed with us.
2. SUPPLIER OF PRODUCTS AND SERVICES
2.1 Unless otherwise stated on the Site or App or in these Supply Terms, the supplier of any Products and/or Services you order is Ede and Ravenscroft Limited (E&R), company number 00424854 and VAT number 232116903. Our registered office is 93 Chancery Lane London WC2A 1DU.
2.2 When delivering Graduation Services we sometimes act as commercial agent for academic institutions to conclude ticket sales for graduation, award, admission or qualification ceremony organised by your institution (Ceremony) and/or as commercial agent for Carvello Woodscutt Limited trading as GradFinale Yearbooks (GradFinale) to conclude Yearbook sales– please refer to Provisions relating to Graduation Services for more details.
2.3 For menswear, womenswear and legalwear sales delivered to countries outside UK and Channel Islands, we have an agreement with Global-e, a sales facilitation and e-commerce partner of E&R, under which E&R sells those Products to Global-e and Global-e sells them on to you as principal and as merchant of record, in its own name. Your contract for the purchase of those Products is with Global-e and not with E&R. Please refer to Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
3.1 We have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site and/or App, but the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your device and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
3.2 Any information regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require or have special requirements (for example an extra-small outfit), we recommend that you contact us prior to placing an order, and we will do our best to help you.
4.1 Products and Services may be ordered on the Site and/or App by following the prompts that appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay now" button (or similar button making clear that placing the order involves an obligation to pay) on the checkout page. Please do check your order before you submit it.
4.2 After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number (Order Confirmation). All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order.
4.3 All stock is subject to availability. If, for any reason, we are unable to accept your order (for instance, because of insufficient stock or a Product has been discontinued or for any other reason), we will notify you by email –in the case of purchased Products, within 3 working days after we send you the Order Confirmation or, in the case of hire Products, at least 48 hours before the Ceremony (assuming you place your order at least 48 hours before the Ceremony). If we do not accept your order, we will promptly give you a full refund.
5.1 If you wish to change your order, you should Contact Us as soon as possible, and we will do our best to help you. Please note that, due to availability and other constraints we may not always be able to accommodate changes. We reserve the right to charge you an administration fee (which we will notify to you on the Site before you submit your change) if we do so. Requests for exchanges cannot be considered beyond 28 days after your order is delivered.
5.2 If you are resident overseas, you are responsible for liaising with customs authorities to ensure that any Products returned to us for exchange (where we agree to this) are returned under the appropriate duty relief so as to ensure that any exchanged items despatched by us do not attract further duty charges.
5.3 Please refer to Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
5.4 Nothing in this section affects your legal rights to cancel your order.
6. DELIVERY (PURCHASED PRODUCTS ONLY)
6.1 Purchased Products will be delivered to the delivery address you specify. Delivery will normally be between one and seven days of despatch, depending upon the despatch method you choose and the delivery address.
6.2 We will only despatch when all items of the order have become available in stock, including any non-stock item which has to be ordered in, and therefore the delivery time will depend on when the last item comes into stock. We will in any event deliver your Products without undue delay and not more than 30 days after the day on which we accept your order, unless we agree a longer period with you or inform you of a longer despatch period on the Site before you place your order. If an item is not available within that period you may cancel that item (or, if you prefer, the whole order) and we will refund you in full for whatever you have cancelled.
6.3 Products comprised within the same order cannot be delivered to different addresses. Orders cannot always be delivered to PO Box or similar addresses.
6.4 Deliveries are made by courier and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 6pm. Please note that the courier may require deliveries to be signed for. We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of an order that needs to be signed for. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were not in.
6.5 Products ordered will be at your risk from the time of delivery. Ownership of purchased Products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including delivery charges.
6.6 Please refer to Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
7.1 Prices are as quoted on the Site and/or App from time to time. Prices include VAT but exclude delivery costs for purchased Products, which will be added to the total amount due, once you have selected your chosen delivery method, and will be shown when you view the items in your shopping basket.
7.2 Where VAT does not apply, a price adjustment will be made at check-out and a copy of your ex-VAT invoice will be despatched with your goods.
7.3 Prices (and delivery costs) are liable to change at any time, but changes will not affect orders which we have already accepted.
7.4 The Site and/or App contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed may be incorrectly priced. We will normally verify prices as part of our order processing procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection.
7.5 Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
7.6 If you use a credit or debit card which is not registered to a statement address in the United Kingdom, we may perform separate credit validation checks before accepting that means of payment. Online payment transactions are also subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
7.7 Where payment is authorised, your credit or debit card will be charged as soon as you complete the checkout process.
7.8 Please refer to Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
8.1 To cancel your order:
· Contact us, giving us your name, address and order reference and stating that you wish to cancel; or
· Use the cancellation functionality in My Account.
Purchased Products
8.2 Products that have been personalised or made to your own specifications cannot be cancelled. Cancellation of photography sittings and photographs is dealt with in clause 14.3.8. This does not affect your legal rights if the Products are faulty, not as described or not fit for purpose.
8.3 Subject to section 8.2 you may cancel your order for purchased Products at any time up to 28 days after the Products were delivered, beginning on the day after you receive the Products. If you cancel within 14 days of receiving your Products we will refund the price paid (subject to any deduction we are entitled to make due to any reduction in the value of the Products resulting from your handling of them beyond what is necessary to establish their nature, characteristics and functioning) and the cost of standard delivery. After the 14-day period and up to 28 days after your order is delivered, subject to the Products being unused and in a re-saleable condition, we will refund the price paid but reserve the right to charge you an administration fee (which we will notify to you on the Site before you submit your return). We will not refund your cost of returning the Products to us.
8.4 We will process the refund as soon as possible and in any event within 14 days after the day on which we receive the Products back or, if earlier, the day on which we receive evidence that you have returned the Products to our Returns address. If you received any promotional or other discount when you paid, the refund will only cover the amount you actually paid. We will refund any money using the same method originally used by you to pay. If we are unable to put the refund through on this card for any reason, we will contact you on the email address supplied by you to discuss alternative arrangements
Hire Products
8.5 You may cancel your order for hire Products up to 7 clear days before the Ceremony. If you cancel within 14 days after the date we send you the Order Confirmation and more than 7 clear days before the Ceremony, we will refund the price paid in full. If you cancel after 14 days of the date we send you the Order Confirmation we reserve the right to charge you an administration fee (which we will notify to you on the Site before you submit your cancellation). Where your Ceremony falls within 14 days of the date of the Order Confirmation, then by placing your order you request us to make the hire Products available at the Ceremony (i.e. within the 14-day period) and acknowledge that you will lose your right to cancel once our hire services are complete.
8.6 Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
8.7 Please see Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
9. RETURNS (PURCHASED PRODUCTS ONLY)
9.1 Purchased Products must be returned to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them and with all labels intact. Where you are exercising your legal right to cancel, you may handle the Products as you reasonably would in a shop, and if you go further than that we may make a deduction from your refund. You should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by a form of certified mail, to the following address:
Ede & Ravenscroft Limited
Central Distribution
Unit 9a
Henry Crabb Road
Littleport, Ely,
CB6 1SE
We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.
9.2 If you are returning Products to us from outside the UK, you should check with your local customs office to ensure that they are not subject to further import duties and taxes when they arrive back in the United Kingdom.
9.3 Please refer to Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
10.1 Where Products (except for Products that have been personalised or made to your own specifications, which includes photographs once they have been taken) are returned to us because the courier has been unable to deliver the Products, we will contact you to try to arrange a re-delivery. If we do not hear from you to arrange a re-delivery within 1 month of our receipt of the Products, we will cancel your order and refund the price paid.
10.2 Please refer to Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
11. FAULTY PRODUCTS
11.1 If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged, defective or faulty, you should Contact us as soon as possible, giving us your name, address and order reference and details of the problem.
11.2 Please refer to Provisions relating to Graduation Services and Provisions relating to menswear womenswear and legalwear orders for delivery outside of UK and Channel Islands
11.3 Nothing in this section affects your legal rights.
12.1 Nothing in these Supply Terms shall limit or exclude our liability to you:
· for death or personal injury caused by our negligence;
· for fraudulent misrepresentation;
· for breach of any statutorily-implied term as to ownership of the Products;
· for breach of your legal rights in relation to Products under sections 9 to 17, 28 and 29 of the Consumer Rights Act 2015 (including that Products are as described, fit for purpose and of satisfactory quality, that we have the right to sell or hire them to you, and our obligations on delivery and the passing of risk), or for breach of your legal rights in relation to digital content, such as photograph downloads, under sections 34 to 37 and 41 of that Act, or in respect of your remedies for such a breach, such as repair, replacement, a price reduction or a refund;
· under Part I of the Consumer Protection Act 1987; or
· for any other liability that may not, under English law, be limited or excluded.
12.2 Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer shall not exceed the price payable for the purchase or hire of the relevant Products (as the case may be) and is strictly limited to losses that were reasonably foreseeable, save that if we fail to supply hire Products for your Ceremony, we will also reimburse the reasonable cost of hiring replacement academic dress for it. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
12.3 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
13.1 You may not transfer or assign any or all of your rights or obligations under these Supply Terms. We may transfer our rights and obligations under these Supply Terms to another company within our group, including on any reorganisation of our business. We will tell you in writing if this happens, and we will ensure that the transfer does not reduce the rights you have under these Supply Terms or under the law.
13.2 All notices given by you to us must be given in writing to our registered address. We may give notice to you at either the email or postal address you provide to us when placing an order.
13.3 If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these Supply Terms is found to be unenforceable, all other provisions shall remain unaffected.
13.4 These Supply Terms may not be varied except with our express written consent.
13.5 These Supply Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any order. Each contract relating to an order will be deemed to have been concluded in the United Kingdom. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.
13.6 These Supply Terms shall be governed by English law, and you agree that any dispute between you and us regarding them or any order will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. If you live outside the United Kingdom, nothing in this section deprives you of the protection given to you by any rule of law of the country in which you live that cannot be departed from by agreement, or of any right you have to bring proceedings in the courts of that country.
14 PROVISIONS RELATING TO GRADUATION SERVICES AND CALL NIGHT
14.1 Booking Tickets for Ceremonies
The Site and/or App may offer you the facility to book tickets for your Ceremony. It is important to note that, in all cases, it is your institution, and not us, that is responsible for your Ceremony, including date, time, venue, seating and number of tickets you can purchase. The contract in relation to the Ceremony is between you and your institution only; we are not party to it. Our role is limited to providing an online venue for ticket-booking.
We act as commercial agent for your institution to conclude ticket sales by accepting, on the institution's behalf, your offer to purchase the tickets you wish to book, and to receive your payment in respect of those tickets. Our receipt of full payment from you discharges your debt to your institution in respect of the tickets you purchase. The institution you are booking with is shown when you select your Ceremony, and its contact details/address are available in your booking confirmation. When you book tickets for a Ceremony through the Site, you will receive an email on behalf of your institution confirming the booking. Users of the App can view their tickets via the in-app QR code display.
In the event of cancellation ahead of the Ceremony, we will, on behalf of your institution, also process any refund due in accordance with your institution's cancellations and refunds policy in force at the time you book your tickets (which you can view on the Site and/or App at that time). Nothing in this section affects your legal rights.
14.2 Hire Products, Collection and Returns
14.2.1 Hire Products – ordering and Changes
We advise you to place your hire Order as early as possible. You are able to change your hire Order via My Account up to 7 clear days before your Ceremony. Please note that, due to availability and other constraints we may not always be able to accommodate changes. After 14 days of the date we send you the Order Confirmation we reserve the right to charge you an administration fee (which we will notify to you on the Site before you submit your change).
14.2.2 Collection of Hire Product
Hire Products will be ready for collection on the date of the Ceremony from the Ede & Ravenscroft collection area set aside by your institution or, in the case of Middle Temple, from Ede & Ravenscroft’s shop in Chancery Lane, London.
On the inside of the hire Products will be a ticket with your name and reference number on it. Please do not remove this ticket, as it will be needed to register the return of the hire Products after the Ceremony.
During the hire period, you are responsible for the safekeeping of the hire Products. You agree to take care of the hire Products and expressly agree not to throw mortarboards or any other academic head dress in the air.
14.2.3 Return of Hire Product
Hire Products that are not subject to agreed extra hire time (see below) must be returned on the date of the Ceremony to the Ede & Ravenscroft collection area set aside by your institution or, in the case of Middle Temple, to Ede & Ravenscroft’s shop in Chancery Lane, London by the day after the date of the Ceremony.
14.2.4 Extra Time – Extended Hire Period
For an extra charge as specified on Site and/or App, and when ordered at the time you place your order (unless we agree to a subsequent change (see Changes to orders)) you may keep your hire Products for an extra seven days after the Ceremony. In that case, you have the responsibility for returning the hire Products to us in the postage-paid bag provided and you should obtain and retain proof of postage when you do so.
Hire Products must not be taken out of the United Kingdom. During the extended hire period you agree that your hire Products remain for your exclusive use only and you expressly agree not to lend or hire your hire Products to a third party or let the hire Products out of your safekeeping for any period of time. Please note that extra hire time is not available for legal dress hire Products. Overdue returns will incur an extra charge at the rate of ½ the original hire fee per week or part thereof, up to a maximum of the retail price of the hire Products.
14.2.5 Failure to return hire Product
You will be liable for our reasonable costs of repairing or, where repair is not possible, replacing the hire Products (not exceeding their retail price) in the event of any damage or loss occurring due to your failure to take proper care of them or in the event that the hire Products are not returned, in which case, we will email you setting out the sum due and how it has been calculated, and will give you at least 14 days to pay it or to raise a query with us. If you neither pay nor raise a query within that period, we may debit your credit or debit card (where payment has been made by such method) for the sum due.
14.3.1 Studio Photography
Photography appointments take place at, or immediately prior to, the Ceremony specified when ordering and you should present yourself to our photography staff on the day promptly after robing.
Following your studio appointment, you will receive an email asking you to select your images on line via the Site. Alternatively users of the App can view the photographs on the Ceremony day.
Should you choose not to select an image within the time specified, our experienced team of photography editors will carefully select the image for you.
14.3.2 Award Photography
At some ceremonies we take non-posed photographs of you receiving your award. These photographs will be available for view and order on the Site and/or at the venue, depending on location. You will need a password to access the images and this will be provided to you by email once they are loaded on to the Site, usually within five days of the Ceremony. The password will be specific to your Ceremony. If you wish us to remove your photograph please contact us at awards@graduation-services.com and we will promptly remove the photograph. The photographs will otherwise be displayed on the Site for up to six months after the Ceremony.
Alternatively users of the App can view their award photographs in the App.
14.3.3 Roaming Photography
At some ceremonies we take roaming shots which will be available to view and order on the Site and/or at the venue depending on location. Alternatively users of the App can view their award photographs in the App.
These images may also be used by us or your institution for promotional purposes, including in tenders. If you do not wish your photograph to be taken please let the photographer at the venue know. If you wish us to remove your photograph please contact us and we will promptly remove the photograph from our website and any other promotional materials within our control.
14.3.4 Group Photography
If you take part in a group photograph, you do so voluntarily, having been told at the venue that the photograph will be displayed (including on the Site or any other website and in printed publications), made generally available for purchase by other customers, including the other people in it, and may be used by us for promotional purposes. If you later object, we will stop using it for promotional purposes, but because a group photograph includes many people we will normally continue to make it available to the others in it who wish to buy it. Please see our Privacy Policy for more information.
14.3.5 Delivery of Photography Products
Photography Products will usually be delivered within six weeks after the Ceremony at which they were taken or 4 weeks after they were ordered, whichever is the later. Users can track the status of their order. Photographs will be supplied on photographic paper or on digital media, as indicated on the Site and/or App. We do not supply photographic negatives.
14.3.6 Copyright of Photographs
As between you and us, we retain full, unlimited, worldwide copyright and other intellectual property rights in all photographs. They are supplied solely for personal display purposes and may not be copied, published, reproduced or stored on any electronic retrieval system without our express written permission. Any sample individual photograph on the Site and/or App, whether in 'thumbnail' or full form, is for sample purposes only.
14.3.7 Quality Issues
If you are not satisfied with your images, please liaise with our staff at the Ceremony or Customer Services. Please note that, in accordance with the accepted practices of all professional photographers and photographic laboratories, objections in relation to any photographic Products of satisfactory quality will not be accepted. We cannot be responsible for individual tastes or expectations. You should bear in mind that photographic prints will, over time, fade. This is particularly true if they are left in bright sunlight and/or are not behind glass. We cannot accept any responsibility for this gradual image deterioration.
14.3.8 Cancellation
Photographs of you: prints and other photographic Products made from photographs of you, such as studio, award and roaming photographs, are personalised to you, so once the photographs have been taken you cannot cancel your order for them.
Group photographs: you may cancel an order for prints of a group photograph in the same way as other purchased Products (see section 8).
Sittings: sitting fees are paid at the venue on the day of your Ceremony; once your sitting has taken place, you cannot cancel it or claim a refund of the sitting fee because you do not like the photographs.
Digital downloads: as explained on the download page, by adding a download to your basket and paying for it, you agree to it being made available to you before the end of the 14-day cancellation period and acknowledge that you will then lose your right to cancel. We will confirm this in your order confirmation.
Nothing in this section affects your legal rights if your sitting is not carried out with reasonable care and skill, or if your photographs, prints or downloads are faulty or not as described.
The Site and/or App may offer you the facility to order a Yearbook. It is important to note that, in all cases, it is GradFinale, and not us, that is responsible for the yearbook product. GradFinale is Carvello Woodscutt Limited (company number 04266938), registered office 5 Prospect Place Millennium Way, Pride Park, Derby, Derbyshire, United Kingdom, DE24 8HG, trading as GradFinale Yearbooks. Your contract for the purchase of a yearbook is with GradFinale and not with us.
We act as commercial agent for GradFinale to conclude yearbook sales by accepting, on the GradFinale’s behalf, your offer to purchase a yearbook, and to receive your payment in respect of that yearbook. Our receipt of full payment from you discharges your debt to GradFinale in respect of yearbook you purchase. When you order a yearbook through the Site and/or App, you will receive an email on behalf of GradFinale confirming the order.
In the event of cancellation ahead of the Ceremony, we will, on behalf of GradFinale, also process any refund due in accordance with GradFinale’s cancellations and refunds policy in force at the time you order your yearbook (which you can view on the Site and/or App at that time and on GradFinale’s website at https://www.gradfinale.co.uk/static/terms. After the Ceremony, please contact GradFinale directly about any cancellation, refund or quality issue. By placing an order for a yearbook Product, you agree that your information will be shared between GradFinale Yearbook and E&R and that your information (excluding payment details) will be handled by both parties in accordance their Privacy Policies E&R Privacy Policy and GradFinale Privacy Policy. Nothing in this section, and nothing in GradFinale's policy, affects the legal rights you have against GradFinale as the seller of the yearbook, including any right you have to cancel.
14.5 Delivery outside the UK for academic dress and photography products
We can accept orders for delivery to most overseas addresses. The currently available countries you may select from are shown in the on-screen drop down before you place your order.
If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. All orders for academic dress and photography Products delivered outside the UK are despatched on a 'delivered duty unpaid' basis. This means that any local charges incurred must be met by the recipient of the Products. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges. Please contact your local customs office for further information before placing your order. Different arrangements apply to menswear, womenswear and legalwear orders delivered outside the UK and the Channel Islands (see section 15).
Please note that orders placed on the Site are not subject to the VAT Retail Export Scheme.
14.6 EEA Consumer Withdrawal Rights
If you are a “Consumer” and a resident of a member state of the European Union, Iceland, Liechtenstein, or Norway ("EEA"), you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Supply Terms.
(a) The withdrawal cancellation period will expire 14 days after the day of delivery. Where you have ordered Services (including hire and photography sittings), the period expires 14 days after the day on which the contract was concluded. This is subject to the exceptions in sections 8.2, 8.5 and 14.3.8: in particular, photographs cannot be cancelled once they have been taken, and a hire or sitting provided at your request within the withdrawal period cannot be cancelled once it has been provided.
(b) To exercise the right to withdraw you must follow the same instructions as detailed in the Cancellation and Refund above and the same terms of the returns policy will apply, subject to and with the following changes:
(i) Informing about your decision to withdraw from the Order must be done within 14 days as of the day of delivery of the Product to you or to somebody named by you.
(ii) You should inform us of your intent to withdraw through via the cancellation functionality in My Account, by contacting Customer Services or by using the withdrawal/cancellation form available here[LINK] .
(iii) You must return the product in the condition mentioned in the return policy above, except you may use the product only for such use that is necessary to assess the nature, characteristics and functioning of the Product, as you would have used in a physical store. Deduction could be made from the reimbursement for loss in value of any item supplied, if the loss is the result of your handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
(iv) Initial Delivery Costs you paid in connection with the Order will be reimbursable or refundable (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
(c) Refund will be made not later than 14 days from the time we receive your cancellation request, however if a supplied Product has not been received back from you during such time period, Refund may be delayed until such time the Products is received back, or if earlier, until the time you provide sufficient evidence that you have returned the Product.
(d) If you are a consumer in the EEA you may be entitled to refer a dispute to an alternative dispute resolution body in the country in which you live. You may have legal rights in relation to Products that are not as described, not of satisfactory quality, or otherwise not fit for purpose.
15. Provisions relating to menswear, womenswear and legalwear orders for delivery outside of UK and Channel Islands
15.1 We have an agreement with Global-e, a sales facilitation and e-commerce partner of E&R, under which E&R sells the Products covered by this section to Global-e and Global-e sells them on to you as principal and as merchant of record, in its own name. Where used in these Supply Terms, “Global-e” means the applicable Global-e Contracting Party, as defined below.
15.2 Where Global-e is the merchant of record, your contract for the purchase of the Products is with Global-e and is governed by Global-e’s terms of sale, which you accept at checkout. Global-e’s terms of sale provide that our returns policy applies to your order.
15.3 Where our cancellation, returns and refunds policy in sections 8 and 9 is more favourable to you than Global-e’s terms of sale, our policy applies. Otherwise, if there is any conflict between these Supply Terms and Global-e’s terms of sale in relation to your contract of sale, Global-e’s terms prevail. Nothing in the terms affects any right you have under the law of the country in which you live that cannot be departed from by agreement.
15.4 Please contact us, not Global-e, with any question or complaint about your order, delivery, a return or a refund. We will deal with it and, where a refund is due, arrange for Global-e to pay it to you using your original payment method.
15.5 The Global-e Contracting Party under these Supply Terms is Globale U.K. Limited (company number 08632376), whose registered address is 154 Clerkenwell Rd, London EC1R 5AB, UK, or such other Global-e affiliated entity as is listed on your invoice. For further details and contact information of Global-e Contracting Party and about Global-e affiliates please click here.
15.6 By placing your order, you agree (i) to make your purchase from Global-e as merchant of record subject to Global-e's Terms & Conditions; (ii) that your information will be handled by Global-e in accordance with the Global-e Privacy Policy; and (iii) that your information (excluding the payment details) will be shared between Global-e and E&R.
15.7 You acknowledge and agree that: (i) Global-e will use one of its third party payment processors ("Payment Processor") to process your payment (while Global-e is acting as the merchant of record), using the payment method you have selected on checkout and Global-e may use the tools, technology or the services of the Payment Processors to process the transaction on its behalf; and (ii) you will provide valid and current information about yourself for this purpose.
15.8 Depending on where you are based, you may be able to pre-pay duties and taxes on your order on checkout. Please note, not all products and not all destinations support pre-payment of duties and taxes, and we cannot guarantee that your order will be eligible for such pre-payment. The Site or checkout will provide details, and itemize or indicate if the price paid is inclusive or exclusive of Duties and Taxes before you complete and place the order. Where duties and taxes are paid by you at checkout, they are not refundable to you if you later return the Products, unless they were included in the price of the Products.
15.9 If duties and taxes were not paid when you placed your order, either because you so elected or because pre-payment of duties and taxes is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of duties and taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of duties and taxes actually charged to you by the broker, carrier or the relevant authority, and that such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable duties and taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and E&R will have no responsibility or liability where you are responsible for paying duties and taxes and have failed to do so. Moreover, if you fail to pay any duties and taxes without a reasonable justification for failing to do so, such duties and taxes may be deducted from any refund issued to you by Global-e.
15.10 Global-e may contract with customs brokers or use fiscal representatives to act on its or your behalf for the purposes of clearing the order into the relevant destination. Global-e may also act as, or use its affiliates as, a ‘customs declarant’ to clear the order into the destination in Global-e’s name on your behalf. Your agreement to these Supply Terms constitutes a consent and authorization for such customs brokers, fiscal representatives or affiliates to act on your behalf (as an agent, declarant or as otherwise applicable) to: (a) transact with the applicable authorities; (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products; (c) facilitate payment of duties and taxes and customs clearance; and (d) if applicable, return such Products (subject to these Supply Terms).
15.11 Unless explicitly stated otherwise, you (and not Global-e, E&R or anyone acting on Global-e or E&R’s behalf) will be fully responsible for claiming back any duties and taxes from the applicable authority (regardless of the process of payment used), where you have returned Products or are otherwise eligible for a rebate of duties and taxes. Neither Global-e nor E&R will have any responsibility or liability in connection with such duties and taxes rebate claim.
15.12 If you elected not to pre-pay duties and taxes, or failed to pay duties and taxes, or refused to accept a Product (where such refusal is not permitted under these Supply Terms), in each case resulting with the Product being returned or needing to be returned, then, in addition to the above, you may be liable for the applicable return costs and charges, and any additional direct or indirect charges resulting from such failure or refusal.
TITLE; RISK; IMPORTER OF RECORD
15.14 The title to the Products you order via the Site is transferred from Global-e to you prior to import, provided Global-e is satisfied that full payment for the order amount has been or can be made.
15.15 Risk of damage or loss is transferred to you upon delivery to the delivery address specified in the order (in case you have selected not to pre-pay duties and taxes, such location will be deemed to be the port of entrance to the import destination).
15.16 YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND GLOBAL-E (OR SOMEONE ON ITS BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT, AND MAY, IN CERTAIN CASES, ACT AS THE ‘DECLARANT’ FOR THE SOLE PURPOSE OF FACILITATING THE CUSTOMS CLEARANCE (HOWEVER THIS WILL NOT CHANGE YOUR STATUS AS THE IMPORTER FOR PERSONAL USE PURPOSES).
15.17 YOU ARE RESPONSIBLE FOR ENSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES OF THE DESTINATION INTO WHICH YOU IMPORT THE PRODUCT.
15.18 Please note that: documentation such as packaging, product care labels, handling instructions or safety warnings may not be in your language; the Product (and accompanying materials) may not be designed, or labelled, in accordance with the requirements, standards, product regulations or specifications in the destination to which you import the Product; and any text on the Product may not be in yours or the import destination’s language. Product ordered to a destination with different standards cannot be returned for this reason and no liability will be assumed by E&R or Global-e in any circumstances which may arise from your purchasing of Product without the correct standards for your destination.
Fulfilment, Handling and Delivery of Orders
15.19 The delivery and fulfilment of your Order is carried out by various delivery partners. These are selected and operated by Global-e or by E&R (a "Delivery Partner").
15.20 Unless otherwise stated, and subject to applicable laws, delivery dates given on checkout (or on the Site) are estimates only. Delivery timeframes depend on your delivery address and your chosen delivery method. Neither Global-e nor E&R is able to specify an exact delivery date and time. Where no delivery date is specified, your Order should be delivered within 30 days of the date of the Order Confirmation. Neither Global-e nor E&R accepts any liability for any loss arising from a delay in delivery which is outside its reasonable control.
15.21 Delivery will be completed when the Product is delivered to the address chosen by you as specified when placing your Order (where duties and taxes have not been paid in advance, that may include the port of entrance to the country destination).
15.22 If you receive notification of a failed delivery attempt, it is your responsibility to use the details provided by the Delivery Partner for re-delivery. Efforts will be made to deliver your Product according to the details specified in your order.
15.23 E&R and Global-e reserves the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered to you. If delivery is cancelled for this reason, you will be refunded in full for that Product.
15.24 In certain circumstances, the Delivery Partner may offer alternative delivery options, including providing the following options: signature release – opting out of the requirement to provide a signature on delivery (where such option is offered as part of the chosen delivery service); and/or leave with neighbour – redirecting the delivery to a neighbour (“On Demand Delivery Service”). If you choose one of these options, the Products will be at your risk from the time they are delivered in accordance with the option you have chosen.
15.25 Depending on your location, payment may be made to an intra-group affiliate of Global-e [(listed <<<here>>>)], and such payment will constitute a payment to Global-e and will discharge you from your payment obligations in connection with the order and purchase of the underlying Products.
15.26 Global-e may not be able to control additional charges, fees (such as foreign transaction fees or cross border fees) or surcharges imposed by your own bank, card issuer or your chosen payment method. Global-e may not have any knowledge in advance of the applicability of such fees or surcharges nor does Global-e have any way to mitigate these fees or surcharges, as their applicability will depend on your bank, card issuer or payment method and their own policies. Global-e’s sole commitment in this respect is to acquire the amount specified on checkout in your selected currency.
15.27 The transaction statement (of your chosen payment method) regarding the order you placed via the Site will look substantially like this: **Global-e//Ede & Ravenscroft**.
15.28 If you have any questions or complaints about Global-e, please contact Global-e at service@Global-e.com or at its applicable trading address of the applicable Global-e Contracting Party. If you have any questions relating to E&R, these Supply Terms, the Site, your order or the Products, or anything else, please contact info@edeandravenscroft.com .
Additional Provisions for Specific Destinations
15.29 Consumers in some countries have additional rights under their own law, and in some countries may refer a dispute to a local alternative dispute resolution body. Those rights are not affected by these Supply Terms. Global-e's terms of sale, which govern your contract of sale and which you accept at checkout, set out the position for your country.